Ensuring a Seamless Experience for Injured Persons at Merit Medical Evaluations

At Merit Medical Evaluations, we understand your vital role in supporting injured individuals.

We are committed to providing a seamless and professional experience for you and the individuals you represent. This guide is designed to help injury representatives like yourself navigate the Independent Medical Evaluation (IME) process at Merit Medical Evaluations, ensuring your clients feel informed and at ease throughout their evaluation.

Efficient Coordination and Communication

We prioritize effective communication and collaboration with you, recognizing your pivotal role in managing workers’ compensation and personal injury claims. Our process is structured to support you in coordinating every aspect of the evaluation:

• Scheduling and Documentation: The injury representative efficiently manages all interactions with Merit Medical Evaluations, including scheduling, rescheduling, cancellations, and document submissions.
• Pre-Appointment Collaboration: Our team works closely with you, the injury representative, to gather, compile, and analyze all relevant medical records about your client’s condition or injury. This thorough preparation ensures we understand their medical history and current status before the evaluation.

Preparing Your Client for Their Appointment

We value your time and your client’s time. Here’s how we streamline the process to ensure efficiency and clarity:

• Timely Arrivals: The injured person is advised to arrive at their scheduled appointment time. There’s no need for early arrival as each appointment includes time for any necessary paperwork to be completed before seeing the physician.
• What to Bring: The injured person should bring a valid photo ID, such as a driver’s license, state-issued ID, or passport, and a list of current medications. This documentation is essential for accurate identification and medical assessment.
• Accessibility and Convenience: Upon arrival, the injured person should check in with our staff. To accommodate all needs, handicapped-accessible parking is available on the east side of our building. If an interpreter is required, you must coordinate that service separately and have them meet the injured person at check-in to ensure clear communication throughout the evaluation.

The Evaluation Process

Our evaluations are designed to be comprehensive and focused, ensuring that the injured person receives a thorough assessment:

• Medical History and Paperwork: The injured person will be asked to complete a medical history questionnaire and other necessary paperwork. This step ensures our team has the most up-to-date information about their health status.
• Virtual Independent Medical Exams (V-IMEs): For V-IMEs, the process includes an in-person component at a partnering physical therapy (PT) clinic. A physical or occupational therapist typically conducts the hands-on evaluation, while the physician participates virtually via a high-resolution camera and speakerphone system. This setup allows us to maintain high standards of medical evaluation while providing flexibility and convenience for your client.
• Confidential and Focused Assessment: The evaluation will be private, involving only the injured person, the physician, the physician’s assistant, and an interpreter if necessary. This ensures a focused and confidential environment for the assessment.

Post-Examination Protocol

After the evaluation, we ensure that all findings and recommendations are communicated and documented:

• Comprehensive Reporting: The physician will compile a detailed report summarizing their findings and conclusions. This report is sent directly to you and any other designated injury representative, ensuring timely and accurate dissemination of information.
• Access to Information:
  • The injured person can request copies of any forms they sign during the appointment.
  • You can request a copy of the physician’s detailed report on behalf of the injured person to keep all parties informed.

Ongoing Communication

To maintain clear and organized communication, we encourage all interactions with Merit Medical Evaluations to be conducted through the injury representative. This protocol ensures a smooth flow of information and supports our commitment to professional and efficient service.

Conclusion

Merit Medical Evaluations is dedicated to supporting you in providing the best assessments for your injured persons. We take pride in our meticulous preparation, thorough evaluations, and clear communication protocols. Should you have any questions or require further information about our services or your injured person’s appointment, please get in touch with us.

We look forward to collaborating with you and ensuring your injured person’s evaluation process is as smooth and comfortable as possible.